Every box and case we sell is shipped factory-sealed. Sealed trading card products can't be resold once they've left our hands, so all sales are final once an order has shipped, except in the cases below.
Damaged or wrong items
If your parcel arrives damaged, or you receive the wrong item, message us on WhatsApp or email within 48 hours of delivery. Send photos of the outer box, the products and the shipping label. An unboxing video helps a lot. Keep all packaging until we've sorted it out. We'll replace the item or refund it in full, shipping included.
Lost parcels
Every order ships tracked with FedEx, DHL or EMS. If the carrier confirms your parcel is lost, we'll send a replacement or refund you in full.
Pre-orders
If a release is cancelled or our allocation is reduced, we refund the affected items in full. You can cancel a pre-order for a full refund up to 14 days before the release date. After that, pre-orders are final. Release dates are set by the publisher and can move. We'll keep you updated on WhatsApp.
Opened products
We can't accept returns of opened or unsealed products, or refund based on the cards pulled from a pack.
How refunds are paid
Refunds go back by the method you paid with, within 7 business days of approval. Crypto refunds are sent in the same coin, for the USD value of your order.
Customs and taxes
All orders ship DDP: duties and taxes are already paid. If a carrier asks you for any charge on delivery, contact us before paying.
Contact
WhatsApp +44 7473 947780 · mugitcg@gmail.com. Please include your order reference (MUGI-…).
Order on WhatsApp +44 7473 947780 or email mugitcg@gmail.com.